Frequently asked questions

Yes. Guest checkout is off. Signing in with a text-message code or email and password takes a few seconds.

All prices are in toman and include tax.

Each price is one seller's offer. The seller, warranty, condition and delivery time are shown next to each offer; pick the one you want.

Only the methods listed on the payment methods page and in the checkout payment step are active.

The order is not final until payment is confirmed. Try again or pick another method. If money left your account but the order was not confirmed, message support with the order code.

In "My orders" in your account. Each order is only visible to the account that placed it.

Make sure you are signed in with the account you bought with. If it is still missing, message support with the order code.

The cost of each shipping method is shown before payment. If your cart has several sellers, each one charges shipping separately.

Each offer's delivery time is on the product page and each shipping method is described in the delivery step. See the order status and tracking code on the order page.

On the order page in your account, write the reason under the item and submit the request. The review result appears there.

No. It means the review has started. Check the order page for "Approved" or "Rejected".

Not necessarily. Each seller states the warranty of its offer, shown next to that offer on the product page.

It picks up category, budget and use from what you write and suggests a few of Hamina's in-stock products, each with a reason.

No. Suggestions only come from products in stock in this store, with price and stock taken from the store itself.

Hamina does not store it in your account or the store database. Details are on the privacy page.